Protection plan

Last updated: [date of publication]

1. In short

  • Every pair of hearing aids comes with 1 year of protection, at no extra cost.
  • When you buy, you can extend it: +1 year (2 years in total) for $99, or +2 years (3 years in total) for $149.
  • [Taxes on the extension: to be confirmed.]
  • The extension is never pre-selected. You choose it, or not, when you buy your hearing aids.
  • If your hearing aids stop working properly because of a defect, we repair or replace them. If your pair needs replacing under warranty and the model is no longer made, we send an equal or better model.
  • This plan is provided by MGLM Inc. itself. It adds to your legal warranties. It does not replace them.

2. Your legal warranties come first

Under the laws of your province, the products you buy must be fit for their purpose, of acceptable quality and durable for a reasonable time. These legal warranties are free and automatic.

The manufacturer, Jinghao Medical, also gives a warranty: [length and terms, to be confirmed].

This plan adds a simple process: one email or one call, and we handle the rest. It never reduces your legal rights.

3. Who provides the plan

MGLM Inc. (Earnest Hearing). We are responsible for every claim under this plan.

[Address] · [Phone] · [support@earnesthearing.ca]

4. What is covered

Defects in materials or workmanship, and malfunction under normal use, of:

  • both hearing aids;
  • the charging case;
  • [the charging cable].

For example: a hearing aid does not turn on; it does not charge; the case does not charge; the sound cuts out or is distorted after cleaning.

[The battery no longer holds a charge as it should: threshold to decide.]

5. What we do

  • We repair or replace the hearing aids with the same model.
  • [Replacement hearing aids are new.]
  • If your pair needs replacing under warranty and the model is no longer made, we replace it with an equal or better model, at no cost. Equal means the same style (behind the ear, or in the ear canal) and at least the same features.
  • [For now, we replace the full pair.]
  • Your protection continues on the repaired or replacement hearing aids until the original end date. The days without your hearing aids are added to your protection.

6. What is not covered

Each of the following is excluded:

  1. Loss or theft.
  2. Accidental damage, such as a drop, crushing, or a fall into water.
  3. Damage caused by an animal.
  4. Parts that wear out with normal use and are meant to be replaced: domes, wax filters, ear tips.
  5. Scratches and marks that do not change how the hearing aids work.
  6. Damage caused by opening, modifying or repairing the hearing aids elsewhere.
  7. Damage caused by use contrary to the instructions for use.

These exclusions never limit your legal warranties.

7. How to make a claim

  1. Email or call us. Give your order number, what happens and since when.

    [support@earnesthearing.ca] · [Phone]

  2. We may suggest a quick check (cleaning, charging, reset).

    We answer within [1 business day].

  3. If that does not fix it, we email you a prepaid label. We pay shipping both ways.
  4. We send back repaired or replacement hearing aids within [X] business days after we receive yours.
  5. There is no fee and no deductible.

Disagree with our decision? Tell us. You can also contact the consumer protection office of your province.

8. When protection starts and ends

  • Protection starts on the day your hearing aids are delivered.
  • Included plan: 1 year from delivery. With an extension: 2 or 3 years in total from delivery.
  • The plan never renews by itself.

9. If you give your hearing aids to someone

[The plan follows the hearing aids: email us the new owner's name and email. / The plan is not transferable.]

10. Cancelling an extension

  • Within 10 days of your purchase: we refund the full price of the extension.
  • After 10 days: [we refund the unused part, by full months remaining / rule to decide].
  • If you return your hearing aids during the [60]-day trial, we refund the extension too.
  • To cancel, email us or call us.
  • We refund within [X] days.

11. Contact us

MGLM Inc. (Earnest Hearing)

[Address] · [Phone] · [support@earnesthearing.ca]

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