Questions, answered plainly

A hearing aid. Each model we sell is a Class II medical device, and its exact model number is listed in a Health Canada medical device licence held by the manufacturer, Jinghao Medical. How to check our licences

They're made for adults 18 and over with perceived mild to moderate hearing loss: you hear, but you miss words, turn the TV up, or find restaurants hard to follow. They are not for severe hearing loss. The surest way to know is a hearing test at a clinic.

You also have [60] days to try them at home.

See a doctor or audiologist first if you have sudden or fast-worsening hearing loss, hearing loss in one ear only, or ear pain, fluid or dizziness.

No prescription is needed for these hearing aids in Alberta, British Columbia, Saskatchewan, New Brunswick and Prince Edward Island. A hearing test is still a good idea, and you need one first if you have any of the warning signs above. We don't offer tests: we are not a clinic.

They can, if sound leaks out of the ear. The fix is usually simple: the right dome size, pushed in snugly, and the volume one step lower.

[Domes in sizes S, M and L are in the box.]

[Anti-feedback: to confirm.]

Still whistling? Write to us, and we'll go through it with you. Contact us

The soft dome holds them in place. If one feels loose or falls out, try the next dome size up. If it still doesn't feel right during your home trial, write to us.

It depends on the style. Behind the ear (JH-D26AT), a small beige body rests behind your ear and a thin, clear tube goes into the ear. In the ear canal (JH-A260), the whole hearing aid sits in the ear canal, and nothing goes behind the ear.

[Each product page shows the style on a real ear.]

Yes, you can wear both. With the behind-the-ear style, the hearing aid and the arm of your glasses share the space behind your ear.

[How to place them, from the user guide.]

The in-the-canal style doesn't touch your glasses at all.

No. You change the volume with a button on the hearing aid. The JH-D26AT works without an app or a phone.

[The JH-A260 works without an app too: to confirm.]

Put them in their case and close it: they charge by themselves.

[Charge the case with its cable every few days.]

The manufacturer rates the JH-D26AT and the JH-A260 at [14] hours per charge, with [3] full charges in the case.

[We'll measure it on our own samples and show the result here.]

Tip: put them in the case every night.

[The JH-D26AT has 4 sound programs and the JH-A260 has 2, changed with a button, for quieter and noisier places: to confirm.]

The JH-D26AT doesn't connect to your phone or TV: there is no Bluetooth. On the phone, hold the handset close to your ear.

[Same for the JH-A260: to confirm.]

[Where to hold the phone for the clearest sound, from the user guide.]

Choose the behind-the-ear style (JH-D26AT): it's bigger to hold, and simpler to put on and clean. The tiny in-the-canal style (JH-A260) needs steady fingers. Each product page shows the size next to a $1 coin.

The first year of protection is included: it covers defects in normal use, with repair or replacement. It doesn't cover loss or accidental damage. We can't sell a single hearing aid yet. If you lose one, write to us and we'll tell you your options. Protection plan terms

Yes. Pay with your card and enter your parent's address at checkout. We ship only to addresses in Alberta, British Columbia, Saskatchewan, New Brunswick and Prince Edward Island. Buying for a parent

It's common to need time. Suggest short periods at home first, in quiet rooms.

[Start with the medium dome.]

If they're still not for them, you can return them within [60] days: [free / $X] return shipping, refund within [X] business days.

1. Write to us within [60] days of delivery.
2. We send you [a prepaid label / the return address, in Canada].

3. Pack everything that came in the box.

   [Used domes don't need to come back.]

4. We refund you within [X] business days of receiving it, to the card you used.

Return shipping: [free / $X].

Our return policy

Loss isn't covered by the warranty or the protection plan, and we can't sell a single hearing aid yet. Write to us: we'll tell you the options.

Yes. Your parent can call [number] or write to [support@earnesthearing.ca].

Have the order number ready. Writing on behalf of a parent is welcome too. Contact us

Earnest Hearing is a brand of MGLM Inc., a company based in Québec (registered trade name: Appareils auditifs Earnest).

Business address: [street, city, Québec, postal code].

We choose the models, sell them, answer your questions and handle returns and warranty. We don't make the hearing aids: the manufacturer is Jinghao Medical, in China, which holds the Health Canada licences. About Earnest

They're made by Huizhou Jinghao Medical Technology Co., Ltd., in China.

For now, your order ships from [the manufacturer in China / our stock in Québec] by [carrier], with tracking, and arrives in [X–Y] business days.

[Nothing to pay at the door: checked with our test order, (date).]

There's no sales tax on hearing aids: no GST or HST.

[No PST in British Columbia or Saskatchewan.]

Shipping: [free / $X].

[Nothing to pay at the door: checked with our test order.]

[The protection plan may be taxed; any tax shows at checkout.]

We can't promise the future, so here's what protects you today:

• The JH-D26AT works without an app, so it doesn't depend on an app staying online.
• [The JH-A260 too: to confirm.]
• Your warranty terms are in writing.
• If your pair needs replacing under warranty and the model is no longer made, we send an equal or better model.
• [Spare domes and filters are available to order.]

Protection plan terms

No. We are not a clinic, and we don't test, select or fit hearing aids for a person. For a hearing test, see a hearing clinic or an audiologist.

• Clear answers before you buy.
• A [60]-day home trial.
• Someone in Canada to talk to, by email or by phone at [number].
• Protection up to 3 years, with 1 year included.
• A user guide in [English and French].
• The Health Canada licence number shown for every model.

We use it to process and ship your order and to answer you.

Payments are handled by [Shopify Payments]: we never see your full card number.

[For now, your name, address and phone number go to the manufacturer, in China, only to ship your order.]

Read our Privacy policy.

Questions: [privacy officer, title], [email].

Alberta, British Columbia, Saskatchewan, New Brunswick and Prince Edward Island. The JH-A260 isn't shipped to BC yet. Provincial rules don't let us sell online elsewhere for now: why not my province?